About: UPS / FedEx Small Parcel | Curbside Delivery | White Glove Delivery | Remote Destination | International | Returns | Order Acceptance
We have a 99% fill rate, which means that 99% of the orders that come in through this site ship with 48 hours, most ship the same day if placed before 2pm Eastern time. If in the unlikely, but possible event, an item is not in stock to ship within 48 hours we will notify you immediately.
Please note that many items have "stated" shipping times on the product page which may not be subject to this rule.
Most orders will arrive to you within 5 business days, but please allow up to 7 business days. (White Glove orders are not subject to this)There is never a charge for shipping, it is included in the price of each product and no additional fees will be added.
Products heavier or larger than the specified small parcel weight limit will be delivered by truck freight. This means, that when the order arrives at the shipping address it will be lowered off of the truck onto the curb, driveway, or in many cases into a garage, and it is the customers responsibility to move the item(s) from that point. If you are unable to move the item(s) from there by yourself, please make sure that you have someone available to help you when the delivery arrives.
For residential deliveries, the shipping carrier will contact you to schedule a delivery appointment. In most cases, companies offer appointment windows of usually 2 to 4 hours, between 8:00 am and 5:00 pm EST, Monday through Friday.
Please inspect the package at the time of delivery. If you notice that the box shows signs of any damage, or if you are at all concerned that there might be damage, please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced.
* In certain circumstances, this product be may delivered via an alternative shipping method at no additional expense to you.
In the event that White Glove Delivery is offered on an item and you wish to have this service it will include the following; Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
The shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.
Refused white glove deliveries are subject to all freight and handling charges that will not be credited or reimbursed except in the case of damaged deliveries.
Remote Destinations may incur an additional surcharge not included in the free basic shipping policy. Please contact us in advance to check if you are considered a remote address.
Items shipping to Alaska or Hawaii can only be shipped via UPS or FedEx 2 day. We are unable to ship for free to these addresses. There is a $125.00 shipping charge that will be added to your order at checkout. We WILL waive a portion or all of that amount if the total shipping amount does not cost more than the cost would be to ship that item to the furthest possible contiguous 48 state destination. I.e. Maine to California or Washington State to Southern Florida. This is the amount that we generally absorb and averages $50.00 to $100.00. Please call us with any further questions.
*IF YOU ARE IN NEED OF A CERTIFICATE OF INSURANCE FOR A DELIVERY, THE ADDITIONAL CHARGE IS $125.00 AND MUST BE PAID IN ADVANCE, PLEASE CONTACT US WITH REQUIRMENTS.
Please Click Visit > www.MyUS.com < for More Information.
RETURNING / EXCHANGING A DEFECTIVE OR DAMAGED ITEM:
Any goods which prove to be defective within thirty days of delivery may be returned for a full refund or exchanged for a replacement of the same item. Dynamic Home Decor is responsible for all shipping costs associated with the replacement merchandise and the return of the defective item, simply call us at 1-866-284-3271 to report the problem. No returned merchandise will be accepted without a valid return authorization number on the shipping label.
RETURNING A NON-DEFECTIVE OR NON-DAMAGED ITEM (BUYER'S REMORSE)
YOUR SATISFACTION IS OUR GOAL!
If, for any reason, you are not satisfied with your purchase, we will gladly accept your return or exchange on most brands within 30 days. Please EMAIL US to arrange for the return. Please note that certain items are considered special order by us and the manufacturer, and these products may not be returnable.
Return shipping and the cost associated is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges (from us to you) for the returned item(s) will be deducted from the refund. In addition there is a 15% restocking fee which will also be deducted from your refund. The restocking fee is waived if you choose a merchandise credit toward a future purchase.
All returned merchandise must be in original carton with all manufacturers included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. All warranty cards (if initially provided by the manufacturer) must be left blank. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 20% restocking charge as well as the shipping fee associated with the replacement.
NON-DEFECTIVE MERCHANDISE - LIGHTING
We reserve the right to not accept any non-defective lighting products for any other reason unless the information stated on the product is incorrect due to our or a manufacturer error.
SOME NON-DEFECTIVE MERCHANDISE CAN NOT BE RETURNED
We reserve the right to not accept any non-defective products from the following manufacturers unless stated product specifications or description is incorrect due to our or a manufacturer error.
IMPORTANT NOTEClassic Home, European Furniture, Nuevo, Salamander Designs, Sunpan, Southern Motion, and Southern Furniture are NOT returnable items under buyers remorse policy.
WHAT HAPPENS IF AN ITEM OR PARTS ARE DAMAGED IN TRANSIT?
Please Inspect All Packages at the Time of Delivery & Report ANY Damage Within 24 Hours of Receipt.
Small Parcel - Any parts, pieces, wood or glass of a product damaged in transit should be noted immediately. We require a digital photo if possible of the damaged part. A replacement part will be sent as quickly as possible to you so you may enjoy your purchase.
Freight - Possible Concealed Damage; If you notice that the box or packaging clearly shows signs of any damage, or if you are at all concerned that there might be damage, please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced.
Freight - Obvious Damage; You reserve the right to refuse an item that clearly shows damage. If you notice that the box shows signs of any damage, the freight representative should allow you to inspect the contents. Please be sure to write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced. If there is damage, please contact us immediately. You may choose to accept delivery and we can ship parts or if you refuse delivery we will schedule a new shipment ASAP.
WHAT HAPPENS IF AN ITEM IS TOO BIG AND DOES NOT FIT IN THE DOOR OR ROOM?
It is the responsibility of the customer to measure all entry ways to ensure large products such as couches, sectionals, and entertainment centers will fit into their home. Any item which does not fit through the entry when delivery is attempted is considered a refused shipment if not otherwise accepted
CANCELLED ORDERS, REFUSED MERCHANDISE &"FREE SHIPPING"
Any goods that are picked up or loaded to a carrier, either UPS, FedEx, common carrier, or White Glove provider are considered "shipped". If delivery is refused on non-defective or non-damaged goods the consumer is responsible for all shipping costs that will be deducted from the refund amount.
All refunds for returned merchandise credited before 15 days will be reimbursed via the original form of payment. Refunds made after 15 days may be made via check and will be mailed within 5 business days of the returned merchandise or canceled transaction. This is to cut credit card processing fees and help to keep our prices low.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell.
We reserve the right, at any time after receipt of your order but prior to shipment, to accept or decline your order for any or no reason.
We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
We may need to verify any information you provide before we accept an order.
Item availability and prices for all products sold at www.treoutlet.com are subject to change without notice. We reserve the right to limit quantities on certain items. (Price changes will not be retroactively applied to any outstanding or completed orders.)
ERRORS & OMISSIONS
In the event a product is listed at an incorrect price due to an error, Dynamic Home Decor reserves the right to refuse or cancel any order placed for products listed at the incorrect price. Dynamic Home Decor shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dynamic Home Decor shall issue a credit refund to your credit card account in the amount of the incorrect price and the product order will be canceled.
Dynamic Home Decor endeavors to provide accurate product and pricing information, pricing or typographical errors may occur. Any such errors may occur on this Site, in advertisements placed on this Site or in circulars linked to this Site. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Dynamic Home Decor shall have the right, at its sole discretion, to refuse orders placed for that item. Prices and availability are subject to change without notice.